Terms of Sale
These are the terms and conditions on which Nostra Pizza supply products to you, whether by phone or via our website nostra.pizza
Please read these terms and conditions carefully before ordering as these terms will apply to any orders you place. We recommend that you print and retain a copy for future reference.
By placing an order, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, you should not place an order.
If you have any questions relating to these terms and conditions please contact us directly.
Your use of our Site, and any orders you place, is governed by our Privacy Policy and our Cookie Policy. Please take the time to read these, as they include important terms which apply to you.
Service Availability
Subject to minimum delivery spends, Nostra Pizza offers a delivery service to certain areas of Derby.
To ensure that our pizzas are at their best when they reach your door, If you live outside our delivery area, you will not be able to order our pizzas.
For the safety of our drivers, a driver will only deliver to the main door/reception when delivering to apartment blocks, flats or hotels and they carry less than £10.
Ordering
You may only place orders if you are at least 18 years old. By ordering, you warrant that you are at least 18 years old and you are legally capable of entering into binding contracts.
If you place an order via our Site, you will be presented with confirmation on your screen that your order has been received and accepted by us.
You will also receive a confirmation email. Please make sure that the email address, home address and telephone number you provide are correct and in proper working order, as these are required to fulfil your order.
Products
All products are subject to availability. In most cases we will offer an alternative for any out-of-stock item or remove itfrom our menu.
As we are working in a busy environment there is a risk of cross-contamination between toppings. If you have an allergy we kindly ask that you do not order online. Instead, please contact us directly where we will try to accommodate any special requests or dietary requirements.
Great care is taken in the preparation of all our products, however, we cannot guarantee that all bones from meat products have been removed and some may remain. Olives may contain stones.
Our pizzas are handmade to order with fresh dough and fresh ingredients.
Availability and Delivery
We will always do our best for on-time delivery. However, unfortunately, things do not always go to plan and factors outside of our control such as the weather and traffic conditions may occasionally prevent us from achieving this.
Delivery charges apply depending on location, please contact us directly for additional information.
Cancellation
You have the right to cancel an order by telephoning us directly up until either:
- in the case of any advance order (which is/are order(s) placed more than one day before a requested delivery date/time slot), up to one day before the order is due to be delivered; or
- in the case of same day orders and deliveries, within a reasonable time prior to any food being used to start preparing your order.
If you wish to cancel an order after food has been used to start preparing it, you may, at our discretion, be charged the full price of the order and no refund will be due to you.
In the unfortunate circumstance that we need to cancel your order after it has been accepted, we will notify you. We reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.
You will not be charged for any orders we cancel. Any payment made prior to an order being cancelled by us will typically be reimbursed using the same method originally used by you to pay for your purchase.
Price and Payment
Prices are as quoted on our menu and may change from time to time, although changes will not affect orders already placed (unless due to a technical error).
Payments, for orders placed via our Site, are made directly to us.